This policy explains when an item bought from PETCART ONLINE SDN BHD 202601025971 (1688067-V) qualifies for return, refund or exchange, and what you need to provide to make that happen.
Eligibility
Items are not exchangeable or refundable on their own; one of the following has to apply:
The wrong item was sent.
The item received does not match the specifications, description, features or information advertised.
The item arrived spoiled, damaged or defective.
Delivery ran past the timeline set out in the shipping policy.
Evidence
A request needs proof behind it:
A continuous unboxing video showing the unopened parcel, the shipping label, the packaging and the item itself.
A video of first use, where that applies to the item.
Photographs, order details or any other supporting document we ask for.
Process
Send your request and evidence to petcartonline@outlook.com within 24 hours of receiving the item; anything raised after that 24-hour window, or without the evidence above, will not be accepted.
We would rather sort it out than leave you guessing — get in touch:
📧 Email: petcartonline@outlook.com
🏢 Address: LOT 21, GROUND FLOOR, PANGSAPURI PERKHIDMATAN CERIA, JALAN BOREALIS 1, 14110 BANDAR CASSIA PULAU PINANG
🌐 Website: https://petcart-online.com/contact-us/