This policy explains how PETCART ONLINE SDN BHD 202601025971 (1688067-V) processes, ships and tracks every order placed on this site.
Coverage
Delivery runs across two zones:
Peninsular Malaysia, covering all states.
East Malaysia, covering Sabah & Sarawak.
Processing
Orders move through handling before they ship:
Processing takes 1–3 business days, weekends and public holidays excluded.
A confirmation email with your tracking details goes out once the parcel is dispatched.
Delivery Times
There is no overnight or next-day service; transit runs on the following schedule:
Actual transit can shift with courier workload, public holidays or weather, so treat the table as an estimate, not a guarantee.
Shipping Fees
Standard shipping is free on every order; bulk or specialised promotional orders are the exception, and may still be priced at checkout by weight and destination.
Tracking
Once the courier takes custody of your parcel, an email or SMS follows with a tracking number and a link to follow its progress.
We would rather sort it out than leave you guessing — reach out any time:
📧 Email: petcartonline@outlook.com
🏢 Address: LOT 21, GROUND FLOOR, PANGSAPURI PERKHIDMATAN CERIA, JALAN BOREALIS 1, 14110 BANDAR CASSIA PULAU PINANG
🌐 Website: https://petcart-online.com/contact-us/