This policy explains how much time you have to cancel an order placed with PETCART ONLINE SDN BHD 202601025971 (1688067-V) and how the refund gets back to you.
Window
You can cancel within 24 hours of purchase for a full refund; past that 24-hour point, cancellation may not be possible once the order has been processed or shipped.
Process
Contact support with your order number; the team checks the order’s status and confirms whether it still qualifies for cancellation.
Refund
Once a cancellation is approved, the refund goes back to your original payment method; allow 7–14 business days for it to land.
We would rather sort it out than leave you guessing — reach us here:
📧 Email: petcartonline@outlook.com
🏢 Address: LOT 21, GROUND FLOOR, PANGSAPURI PERKHIDMATAN CERIA, JALAN BOREALIS 1, 14110 BANDAR CASSIA PULAU PINANG
🌐 Website: https://petcart-online.com/contact-us/